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Shipping Policy

At Carve and Quarry, we are committed to delivering your natural stone products with care and efficiency. This Shipping Policy outlines our shipping procedures, delivery timelines, and associated charges.

1. Shipping Destinations:

We currently offer shipping within India. For international orders, please contact us directly for a quotation and specific terms.

2. Processing Time:

  • Orders are typically processed within [Specify timeframe, e.g., 1-3 business days] after payment confirmation and product availability.

  • Custom or made-to-order items may require a longer processing time, which will be communicated to you at the time of order confirmation.

3. Shipping Methods and Carriers:

  • We partner with reputable third-party logistics providers to ensure reliable and timely delivery. The specific carrier may vary depending on the destination, size, and weight of your order.

  • We offer standard shipping for most orders. Expedited shipping options may be available at an additional cost; please inquire during the order process.

4. Shipping Charges:

  • Shipping charges are calculated based on the weight, dimensions, and destination of your order.

  • The applicable shipping charges will be displayed at checkout before you complete your purchase. 

     

  • Please note that additional charges may apply for remote locations or for special handling requirements. These charges will be communicated to you before shipment. 

     

5. Estimated Delivery Time:

  • The estimated delivery time for standard shipping within India is typically [Specify timeframe, e.g., 5-12 business days] after the order has been shipped.

  • Delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, transportation disruptions, or unforeseen circumstances. 


     

  • For remote or less accessible locations, delivery may take longer.

6. Shipment Tracking:

  • Once your order has been shipped, we will provide you with a tracking number and a link to the carrier's website, if available. This will allow you to track the progress of your shipment online. 

     

7. Delivery and Unloading:

  • Deliveries are typically made during standard business hours.

  • Unless otherwise specified, delivery is usually to the curbside or the nearest accessible point to your property.

  • Unloading of heavy stone products is the responsibility of the buyer. Please ensure that you have the necessary arrangements and personnel to safely unload the materials upon arrival. The carrier may assist with unloading at their discretion and may charge additional fees for this service.

  • For certain large or heavy items, special delivery arrangements may be required, and additional charges may apply. We will inform you of these requirements during the order confirmation process.

8. Inspection Upon Delivery:

  • It is crucial that you thoroughly inspect your order upon arrival for any signs of damage or discrepancies before signing the delivery receipt.

  • If you notice any damage, shortages, or incorrect items, please make a detailed note on the delivery receipt and immediately notify us at [Your Company Email Address] or [Your Company Phone Number] along with photographic evidence.

  • Failure to note any damage or issues on the delivery receipt may affect our ability to process claims for damage or loss.

9. Self-Pickup Option:

In some cases, you may have the option to pick up your order directly from our warehouse or designated pickup location. If you choose this option, we will notify you when your order is ready for pickup, and you will be responsible for arranging transportation and loading of the products.

10. Shipping Restrictions:

Certain products may be subject to shipping restrictions based on size, weight, or destination regulations. We will inform you of any such restrictions at the time of order placement.

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