Privacy Policy

At Carve and Quarry, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and purchase our products. By using our website, you consent to the practices described in this policy.

Information We Collect:

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, billing address, shipping address, and other information you provide when creating an account, placing an order, or contacting us.
Payment Information: When you make a purchase, we collect necessary payment information such as credit card details or other payment method details. Please note that we use secure payment gateways, and we do not store your complete payment information on our servers.
Website Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, operating system, pages visited, and browsing history. This helps us analyse website traffic and improve user experience.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalise content, and gather information about website usage. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

We may use your information for the following purposes:

Order Processing and Fulfilment: To process your orders, arrange for shipping, and deliver the products you have purchased.
Customer Communication: To communicate with you about your orders, provide customer support, and respond to your inquiries.
Account Management: To create and manage your account on our website.
Personalisation: To personalise your experience on our website, such as recommending products that may interest you.
Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of receiving these communications at any time.
Website Improvement: To analyse website usage data and improve the content, functionality, and user experience of our website.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, please understand that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing Your Information:

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and website analytics. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with other third parties with your explicit consent.

Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:

You have certain rights regarding your personal information, including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website, and the revised policy will be effective upon posting. We encourage you to review this Privacy Policy periodically.